Practice Policies

Referrals and Test Results

All referrals require an appointment. We advise making an appointment to discuss any test results - our reception staff are not able to give out result details over the phone.

No Smoking

We kindly request that you do not smoke whilst at Stepping Stones, or anywhere in the garden, carpark or grounds - this is for the health and wellbeing of others.


Stepping Stones Medical Centre prides itself on providing quality health care. If you experience any problems with our services, or wish to make a complaint, we want to hear about it. Usually this is best resolved face to face. Please contact us by telephoning our office manager or sending a letter or an email ( We take complaints seriously and will do our best to resolve them. If you are not happy about something, we need to know about it so we can make changes to avoid similar problems occurring in the future.

Alternatively, you can contact the Victorian Office of the Health Services Commisioner on 1300 582 113

Personal Health Information

Your health record is confidential. We do not share this without your consent in line with the National Privacy Principles (NPP) and the Privacy Act.

Patients at this practice have the right to access their personal health information (medical record) under legislation. Each request for health information needs to be in writing and Stepping Stones has a Request for Personal Information Form that will need to be completed and signed. Just give us a call if you need a form - you can pick it up from Stepping Stones or we can email / mail it out. Depending on the extent of the health information required, a small fee may be applicable. More detail on the potential fees can be found here - Victorian Health Records Act

Privacy Policy

The doctors and staff at Stepping Stones are committed to giving our patients quality care and service. We protect your privacy and treat all patient information, including health and financial details, as private and confidential.

If you would like more information about our Privacy Policy, it can be accessed via the link below.

Privacy Policy

Please contact the Practice Manager, your doctor or the reception staff at Stepping Stones if you have any questions relating to patient privacy.

Electronic Communications

Due to the confidential nature of patient information, communication with Stepping Stones by any means other than telephone is discouraged. If you would like more information about our Electronic Communications Policy, it can be accessed via the link below.

Electronic Communications Policy

Practice Information Sheet

Our practice information sheet provides information about our practice facilities and how to access care. It is also a useful way to keep abreast of current practice information or changes to our services.

The latest version of the Practice Information Sheet can be accessed via the link below…

Stepping Stones Practice Information Sheet